The following discloses the general operations, returns and privacy policies for Healthy Space Technologies Inc. and its parent website (https://healthyspace.ca).
We are deeply committed to providing the utmost convenience, security and peace of mind to our clientele when purchasing our products, both in person and online.
Our payment terms and policies are as follows:
- Payment Processor: We utilize the reputable, secure and PCI Compliant services of ShopPay, owned by Shopify, to process all credit card payments made in person and online.
Data Storage: We do not, and nor does our payment service provider, store, share, or have access to your credit card data at any point during or after your transaction with Healthy Space Technologies, either online or in person.
Accepted payment types: We are grateful for your business and happy to accept payment via credit card (VISA, Mastercard, American Express and Discover), secure e-transfer or cheque.
We make every effort to ensure our Healthy Space Technologies clientele are deeply satisfied with their decision to work with us and the products we provide. We do, however, understand that occasionally the need for a refund or order cancellation arises.
Our refund policy is as follows:
Regular online and in-person product purchases: Refund requests received within 15 days of purchase will be honoured, with refunds issued via the original payment method or credit card. The product being returned must be in its original unopened state, and a payment receipt must be provided.
Refund requests made 16 days or more from the time of purchase are eligible for a full credit of the original purchase price, less a 15% restocking and administration fee. Credits may be applied to a future or alternative Healthy Space Technologies purchase, and must be used within 12 months of original purchase date.
Custom orders and recurring product subscriptions: Refund and/or order cancellation requests received 30 or more days in advance of their planned pick-up or delivery date will be honoured. Within the 30-day delivery window of your custom or recurring order, however, we have begun assembling your materials and turning away other customers, and are thus unable to offer a refund.
All eligible refund, credit or custom order cancellation requests may be emailed to accounts @ healthyspace.ca.
Information Collection, Use and Sharing
Healthy Space Technologies is the sole owner of the information collected on this website (https://healthyspace.ca). We have access to only the information you voluntarily give us via email, through browsing our website or other direct contact we may have together. We will never, under any circumstance, sell or rent this information to anyone.
Unless you ask us not to, we may contact you via email (if you have explicitly opted into our email list) or by targeted promotions (i.e. paid advertisements) to tell you about Healthy Space Technologies products, services, promotions and updates, or any changes made to these policies.
Your Access to and Control Over Information
You may opt out of any future contact from us at any time. You can do the following by contacting us via the email address accounts @ healthyspace.ca, or by phone at (403) 685-9891. You may also, at any time, request access to and/or execute the following:
See what data we have about you, if any
Change/correct any data we have about you on file, if any
Have us delete any data we have about you on file, if any
Express any concern you have about our use of your data, if any
We take exceptional precautions to protect your information. When you submit sensitive information via our website, it is protected both online and offline. We also take great caution to protect your email address and will never share it with any third-party site or organization.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for ‘https’ at the beginning of the website page address. Your contact record with us does not, under any circumstance, expose your credit card data to us or our payment processing partners.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers on which we store personally identifiable information are kept in a highly secure environment.
We utilize cookies on this site, which is a piece of data stored on a site visitor’s hard drive to help us improve your access to the site and identify repeat visitors to it. Cookies also enable us to track and target the interests of our users in order to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on any of our websites or data points.
This website contains links to other sites and reference tools. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys and Contests
From time to time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose any personal information. Information requested may include contact details (such as name, email and shipping address), and demographic information (such as postal code and digital marketing-related interests). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and our services as a whole.
We have developed an ongoing email newsletter service. If at any time you wish to unsubscribe from our email list or correspondence, simply click the ‘unsubscribe’ link in the bottom of the email, or email us directly at accounts @ healthyspace.ca with the headline ‘Unsubscribe from Mailing List.’
If you feel we are not abiding by any of the above policies, or should you have any questions or concerns about any of the above, please reach out to us via telephone at (403) 685-9891 or email at accounts @ healthyspace.ca at any time.
We greatly look forward to serving you, and value your business to the utmost level.
Healthy Space Technologies